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Moving house

Moving in

Of course you’ll want to move in to your new room or studio as soon as possible. You can do that as of the start date shown on the tenancy agreement.


When and where you collect your keys differs per type of key and residential building. There are two types of keys:

  • Metal key. You can collect this from our office or from the building’s manager on the date your tenancy begins. We’ll make the arrangements during the signing of the contract.
  • Key card. A key card will be pre-programmed to work from your tenancy agreement’s start date. You will receive the key card when signing the contract.

You’ll receive two identical keys or key cards. If you are going to be sharing the accommodation with your partner, you’ll be given three of these. You’ll also need a key for your mailbox. How you get this differs per building. In most cases, it will be left inside your accommodation.

Requesting extra keys

You can order additional keys for €19.50 per key. These can be requested from us by telephone or email. If we already have it/them in stock, your key(s) will be ready for you to collect from our office within one working day. You’ll need to show valid ID. 

You can also authorise someone else to pick up your key(s) for you. They will need to show:

  • signed, written authorisation from you, including the date of the signature and the name of the person you have authorised;
  • a copy of your ID;
  • their own ID.

Reporting defects

We will hand the accommodation over to you in good condition. This will be detailed in an inspection form, a copy of which will be left in your accommodation. If you notice defects that are not mentioned in the form, you need to report them via the Stadswonen Portal within seven calendar days of your tenancy agreement’s start date. We will inspect the defects you report and inform you of the conclusion. If necessary, we will have repair work carried out.

Keeping furniture

Our rooms and studios are provided unfurnished. If you would like the outgoing tenant to leave (some of) their furniture behind, so you don’t have to obtain it from elsewhere, you should discuss this between yourselves. If you reach agreement, you both need to complete a declaration of transfer of ownership for the items concerned. This needs to be done before the departing tenant’s final inspection.

Registering with the Municipality

In accordance with the Wet Gemeentelijke Basisadministratie (Municipal Population Register Act, GBA), you are required to register with the Municipality of Rotterdam within five days of the start date of your tenancy agreement. To this end, you will need a Lessor’s Statement, which you will be provided with by Stadswonen Rotterdam. Visit the municipal website for further information on registering with the Municipality of Rotterdam.


Stadswonen Rotterdam has taken out building insurance for all its residential properties, which also covers damages to any inventory belonging to the individual units. To complement this general coverage, we recommend that you – at any rate – take out the following insurance:

  • Contents insurance (inboedelverzekering in Dutch). Be sure to take out adequate contents insurance that also covers the damages of a possible break-in. People tend to have more valuable possessions than they assume.
  • Third-party liability insurance (aansprakelijkheidsverzekering in Dutch).
  • Glass insurance (glasverzekering in Dutch).

Decorating and alterations

You’ll naturally want to furnish and decorate your room, studio or apartment to your own taste, maybe in particular colours or with different curtains. You are allowed to make small cosmetic alterations of this kind. Please note that on departure you must return the accommodation to us in exactly the same state you received it, including the originally provided floor covering and curtains.

If you want to make more significant alterations or add fixtures, you need to ask for permission via the Stadswonen Portal.

We will respond in one of the three following ways:

  • Permission, with the fixtures allowed to remain after you vacate the accommodation.
  • Permission, on the condition that the fixtures are removed when you vacate the accommodation.
  • Permission is denied.

Maintenance and repairs to any fixtures and fittings introduced by you are your own responsibility.