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Self service

Arrange yourself online

At Stadswonen Rotterdam, you can handle a lot of common tenancy issues and requests online – whether you want to get something repaired, give notice for your present unit, or ask permission to sublet your place.

Simply log in to Stadswonen Portal. In the sections below, we will explain how to arrange specific matters online.

To change your telephone number and e-mail address, simply log in to Stadswonen Portal and edit the relevant fields. Here you can also manage your personal profile. Make sure  that any personal details which you provide are accurate and current, so we can match you with the right living spaces in case you are looking for a new accommodation from us.

In Stadswonen Portal you can find an up-to-date overview of your past payments and outstanding rent.

In some cases you are allowed to sublet your unit or room for a specific period. To do so, you need to apply to Stadswonen Rotterdam for permission via the relevant form in Stadswonen Portal.

Occasionally, something may have to be fixed in your unit or one of your building’s communal areas. You can refer to the Maintenance Guide to determine who will be required to pay for the costs of repair or replacement. You are not required to submit a request for repairs if you can do the repair work yourself and if they are for your account. For all other repairs, simply submit your request via Stadswonen Portal. For urgent repair work (a leaking gas or water pipe, storm damage, etc) you can also reach us outside office hours on +31 (0)10 245 67 00.

Giving notice for your tenancy agreement is easy via Stadswonen Portal. When giving notice, be sure to take account of the notice period, the overlap between the terms of your old and new tenancy agreements, the costs of rent and possible additional charges.