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Self service

Arrange yourself online

At Stadswonen Rotterdam, you can handle a lot of common tenancy issues and requests online – whether you want to get something repaired, give notice for your present unit, or ask permission to sublet your place.

Simply log in to mijn Stadswonen. In the sections below, we will explain how to arrange specific matters online.

To change your telephone number and e-mail address, simply log in to mijn Stadswonen and edit the relevant fields.

You can quickly submit a request for repairs via mijn Stadswonen or the Repair app (in dutch).

Your rent needs to be transferred to our account before the first day of the upcoming month. Our standard arrangement for rent payments is direct debit (automatische incasso). If you are not paying via direct debit (automatische incasso) and would like to, you can fill in the direct debit authorisation form.

To find an up-to-date overview of your past payments and outstanding rent, visit mijn Stadswonen.

If you usually pay your rent via acceptgiro (a transfer authorisation slip with a 16-digit payment reference), you can pay via mijn Stadswonen by means of an authorised transaction (eenmalige machtiging), iDEAL (a Dutch online payment system) or credit card.

Your existing registration expires the moment you sign the tenancy agreement for your new place. Would you like to continue moving within Stadswonen’s housing stock? Then be sure to re-register as soon as possible. This internal registration costs a one-time fee of EUR 15. To re-register, simply follow the instructions on mijn Stadswonen.

In some cases you are allowed to sublet your unit or room for a specific period. To do so, you need to apply to Stadswonen Rotterdam for permission via the relevant form in mijn Stadswonen.

Giving notice for your tenancy agreement is easy via mijn Stadswonen. When giving notice, be sure to take account of the notice period, the overlap between the terms of your old and new tenancy agreements, the costs of rent and possible additional charges.

Is one of your neighbours or housemates causing a nuisance and have you completed all the steps? You can report this nuisance online via the relevant form via mijn Stadswonen.

Have you come across defects after moving into your new home? Then you can report them via mijn Stadswonen.