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Self service

Arrange yourself online

At Stadswonen Rotterdam, you can handle a lot of common tenancy issues and requests online – whether you want to get something repaired, give notice for your present unit, or ask permission to sublet your place.

Simply log in to Stadswonen Portal. In the sections below, we will explain how to arrange specific matters online.

To change your telephone number and e-mail address, simply log in to Stadswonen Portal and edit the relevant fields. Here you can also manage your personal profile. Make sure  that any personal details which you provide are accurate and current, so we can match you with the right living spaces in case you are looking for a new accommodation from us.

In Stadswonen Portal you can find an up-to-date overview of your past payments and outstanding rent.

In some cases you are allowed to sublet your unit or room for a specific period. To do so, you need to apply to Stadswonen Rotterdam for permission via the relevant form in Stadswonen Portal.

Sometimes, things in your home or in the communal areas will get broken. Breakages which you are responsible for fixing, at your own expense, do not have to be reported. The Maintenance Guide contains a section-by-section overview of who is responsible for carrying out different types of repairs and paying for them.

If you have a breakage which is our responsibility to fix, report it via the Stadswonen Portal, via WhatsApp, or by calling us:

  • The Stadswonen Portal: log in, choose ‘ request repairs‘ and fill in the form.
  • WhatsApp: send a message to 0229-255039. Save this number in your contacts to quickly and easily start a conversation as and when you need to.
  • Call us: you can report breakages 24/7 by calling 010 24 56 700. For non-urgent repairs, we’ll arrange a time to do the work. Urgent matters such as gas or water leaks or storm damage will be dealt with immediately.

Giving notice for your tenancy agreement is easy via Stadswonen Portal. When giving notice, be sure to take account of the notice period, the overlap between the terms of your old and new tenancy agreements, the costs of rent and possible additional charges.