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New tenant

Checklist for new tenants

Welcome, great that you’ve decided to rent a room, studio or flat from Stadswonen Rotterdam.

As a new tenant, there’s lots of stuff you have to take account of. Use our checklist to see whether you’ve thought of everything.

Gas, water, electricity

Renting from Stadswonen Rotterdam has a lot of advantages. One of them is that in almost all our buildings, your gas, water and electricity bills are covered by your service charges. In other words, you generally don’t have to arrange these utilities yourself. A few of our residential buildings are an exception to this rule, and if yours is one of them, this is always clearly indicated in the itemisation of your service charges in your tenancy agreement.

Of course, you don’t want to go off the grid when you move into your new place. That’s why you should arrange your internet connection and TV and possibly telephone subscription as early as possible.


Most of our residential buildings are connected to a high-speed fibreglass internet network, which we have named KennisGlas. Check the KennisGlas website (dutch) to see if your building has also been hooked up. This information is also included in the details on each building in our Residential Buildings overview.

Students can go online free of charge via their SURFnet connection. Other users can get paid access to the internet via an Access connection.

It is not possible to get cable internet (CAI) in Stadswonen Rotterdam’s residential buildings. This is due to the fact that the installed cable is unsuited for this purpose.


All our units have a working cable outlet for television and radio. The subscription fee for this connection is included in your standard service charges. With us, you watch digital television via provider Ziggo. Read these instruction on how to configure your TV for digital reception.

Telephone connection

The standard Stadswonen Rotterdam tenancy agreement does not include a telephone connection. This means that, if so desired, you are free to apply to KennisGlas (website in Dutch) or a landline provider (e.g. KPN) for a telephone connection.

Landline connection

You can also apply to a third-party provider (KPN, for example) for a landline for telephone and/or ADSL services. In most cases this provider will be able to activate the demarcation point for this line (the point where the public network switches to the building’s internal wiring) without having to involve Stadswonen Rotterdam. You can usually find your telephone socket in your living room and/or bedroom. In the case of a room with shared facilities (in which the tenant shares the shower, toilet and kitchen with one or more housemates), the telephone socket is often found in the premises’ main corridor or the kitchen.


In the following buildings is the demarcation point for individual telephone lines integrated in the building's internal wiring. This means that someone from Stadswonen Rotterdam will have to link your landline to this infrastructure on location. 

Before activating a landline connection in one of the aforementioned buildings, you will first need to ask Stadswonen Rotterdam for permission by e-mail. If you gain permission, this will be confirmed in writing, and this notification will also include specific instructions for both the tenant and the third-party technician installing the connection. Please note: you will be charged a call-out fee for the work involved in hooking up your telephone line to the building’s infrastructure.

It is not possible to apply for a landline telephone connection in the following residential buildings:

This is due to the fact that these buildings lack the required exclusive infrastructure for this service between the building’s central switchboard and the individual units. Naturally, tenants can apply for a telephone connection via the KennisGlas network.

Keeping furniture

Our rooms and studios are provided unfurnished. If you would like the outgoing tenant to leave (some of) their furniture behind, so you don’t have to obtain it from elsewhere, you should discuss this between yourselves. If you reach agreement, you both need to complete a declaration of transfer of ownership for the items concerned. This needs to be done before the departing tenant’s final inspection.


When and where you collect your keys differs per type of key and residential building. There are two types of keys:

  • Metal key. You can collect this from our office or from the building’s manager on the date your tenancy begins. We’ll make the arrangements during the signing of the contract.
  • Key card. A key card will be pre-programmed to work from your tenancy agreement’s start date. You will receive the key card when signing the contract.

You’ll receive two identical keys or key cards. If you are going to be sharing the accommodation with your partner, you’ll be given three of these. You’ll also need a key for your mailbox. How you get this differs per building. In most cases, it will be left inside your accommodation.

Requesting extra keys

You can order additional keys for €19.50 per key. These can be requested from us by telephone or email. If we already have it/them in stock, your key(s) will be ready for you to collect from our office within one working day. You’ll need to show valid ID. 

You can also authorise someone else to pick up your key(s) for you. They will need to show:

  • signed, written authorisation from you, including the date of the signature and the name of the person you have authorised;
  • a copy of your ID;
  • their own ID.

Reporting defects

We will hand the accommodation over to you in good condition. This will be detailed in an inspection form, a copy of which will be left in your accommodation. If you notice defects that are not mentioned in the form, you need to report them via the Stadswonen Portal within seven calendar days of your tenancy agreement’s start date. We will inspect the defects you report and inform you of the conclusion. If necessary, we will have repair work carried out.

Registering with the Municipality

In accordance with the Wet Gemeentelijke Basisadministratie (Municipal Population Register Act, GBA), you are required to register with the Municipality of Rotterdam within five days of the start date of your tenancy agreement. To this end, you will need a Lessor’s Statement, which you will be provided with by Stadswonen Rotterdam. Visit the municipal website for further information on registering with the Municipality of Rotterdam.

Decorating and alterations

You’ll naturally want to furnish and decorate your room, studio or apartment to your own taste, maybe in particular colours or with different curtains. You are allowed to make small cosmetic alterations of this kind. Please note that on departure you must return the accommodation to us in exactly the same state you received it, including the originally provided floor covering and curtains.

If you want to make more significant alterations or add fixtures, you need to ask for permission via the Stadswonen Portal.

We will respond in one of the three following ways:

  • Permission, with the fixtures allowed to remain after you vacate the accommodation.
  • Permission, on the condition that the fixtures are removed when you vacate the accommodation.
  • Permission is denied.

Maintenance and repairs to any fixtures and fittings introduced by you are your own responsibility.


Stadswonen Rotterdam has taken out building insurance for all its residential properties, which also covers damages to any inventory belonging to the individual units. To complement this general coverage, we recommend that you – at any rate – take out the following insurance:

  • Contents insurance (inboedelverzekering in Dutch). Be sure to take out adequate contents insurance that also covers the damages of a possible break-in. People tend to have more valuable possessions than they assume.
  • Third-party liability insurance (aansprakelijkheidsverzekering in Dutch).
  • Glass insurance (glasverzekering in Dutch).