If you would like extra keys, you can request these via email or online through Stadswonen Portal. The cost is €19.50.
Did you lose your key or lock yourself out? Here’s how to solve this situation:
The costs of an extra key are EUR 19.50.
If you’ve lost your keys, you must report this to Stadswonen Rotterdam as soon as possible.
During office hours (Monday to Friday 8.30am to 4.30pm) call 010-24 56 700 to find out if we have spare keys available for your home and arrange a time to collect them. The cost is €19.50.
At other times call 010-24 56 700 and we will send a locksmith out to you. Note, a locksmith costs approximately €150, which you will have to pay for.