Coronavirus

We are following the advice issued by the RIVM (National Institute for Public Health and the Environment). We have therefore made changes to how we provide our services, in order to help prevent further spreading of the coronavirus. This is to safeguard the health of both our customers and our employees.

Regrettably, we are now not as easy to reach as you are used to. Despite these exceptional circumstances, we will continue to do the very best we can to help you when you need us.

If you need to contact us, here is the best way to do so:

In case of emergency ONLY, call us

• Situations which count as emergencies include fire, burglary, smell of gas, blocked toilets, leaking water pipes, leaks from outside, problems with porch or front doors, boiler not working (no heating or hot water), broken elevator , no power indoors , any other dangerous situations and serious nuisance or disturbances.
• If you think you have an emergency, call us on 010 245 67 00 and we will discuss how to solve it.

All other questions

• Please check the coronavirus FAQs page.
• If you can’t find a relevant answer on that page, then email us at info@stadswonenrotterdam.nl.
• Our offices will be closed to visitors until at least 28 April 2020. In-person appointments with our employees will only be made when necessary for resolving the most serious situations.

Please see our coronavirus FAQs page to find out more about how we are dealing with the situation and what this means for you.